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Playful Promises Privacy Policy

Overview
Our Privacy Policy explains in detail the types of personal data we collect about you when you interact with us, and how and why we use that data. Our intention is to give you the very best experience as a visitor to our site or as a customer of ours, and to allow the smooth running of our internal business processes. If you have any questions on our privacy policy or how we deal with your personal data, you’re welcome to contact us at customerservices@playfulpromises.com. 

Legal Bases
The legal bases we rely on include consent (for example, the consent you give to wishing to receive our marketing news and offers), our contractual obligations (for example the delivery details we pass to our couriers to ensure your parcels get to their destination), and legitimate interest (that data that allows us to operate our business effectively and which does not materially impact your rights, freedom, or interests).

When do we collect your personal data?
As laid out in the legal bases above, we only collect your personal data either to improve your experience as a customer of ours, if you have opted to receive details of latest offers and exclusives, or to allow the smooth running of our business operation (our legitimate interest). The data we store therefore is transactional in nature: the items you have bought, the dates of your orders, plus things like billing and delivery details to ensure the deliverability of your parcels. It is important to note we do not store any payment details, and the data we do store is stored securely. We will collect data on you when: 

  • When you visit our website
  • When you sign into your Account on our website
  • When you make a purchase from us
  • When you engage with us on our social media accounts
  • When you contact our Customer Service team
  • When you enter one of our competitions
  • When you review one of our products or your recent orders

We retain customer data for the duration of the customer lifetime, so we can remain in contact with you, and to understand your buying behaviour to ensure our communications are as relevant as possible. We also give you news on new product releases, offers, and service messages, in line with your marketing preferences. If you request that we remove all data we hold on you, our customer service team will help with doing that as quickly and fully as practicably possible, and within one month.

How and why do we use your data?

  • To allow us to process and fulfil your orders
  • To process payments
  • To respond to your queries, refund requests and any complaints
  • With your consent we will use your data to keep you informed of our latest news and products. You can opt-out from any of these communications at any time
  • We’ll use customer data to build a picture of who our customers are and what they like, to inform our business decisions around making the experience as relevant to you as we can. For example, emailing you with products we think you will like based on purchasing or browsing history
  • If you have visited our website and viewed products or pages, we might target you with relevant products or advertising after you have left the site across the likes of Facebook and Instagram. When visiting our website, a cookie or cookies will be attached to your web browser that facilitates this tracking. With Facebook and Instagram you are able opt-out of receiving advertising messages through the ‘Settings’ section within your account. https://www.facebook.com/help/568137493302217
  • To allow you to manage cookies and consents around cookies, we use a third-party solution. This provides a user-friendly preference manager the first time you visit our website, where you can stipulate your preferences, and your preferences are remembered for 12 months.
  • To send you communications required by law or necessary to inform you about changes to the services we provide. This would include legally required information related to your orders. Service messages won’t contain promotional content and therefore would not be subject to the legitimate interest or consent legal bases, compared to our marketing emails. Using data for these purposes ensures we comply with our legal obligations to you.

How do we share your personal data?
We will sometimes share personal data with trusted third parties for the purposes of performing their specific services, as outlined in our contracts or agreements with them. These parties (known as ‘data processors’) have obligations to you to ensure your data is respected and only used for the purposes they’ve been contracted to use it.

Examples of these companies would include IT companies that support our website and other business systems, warehouses, delivery couriers, direct marketing companies, and advertisers like Google or Facebook. 

What are your rights?
You have the right to request: 

  • Access to the personal data we hold about you
  • The correction of your personal data when incorrect, out of date or incomplete.
  • That we stop using your personal data for direct marketing (either through specific channels, or all channels).
  • That we stop any legitimate interest or consent-based processing of your personal data where you ‘opt out’ or withdraw your consent
  • You have the right to request a copy of any information about you that Playful Promises holds on you: contact customerservices@playfulpromises.com.
  • In cases where we are processing your personal data based on our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
  • To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act. 

Klarna Payments
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

www.playfulpromises.com

Unit 6, 362 Coldharbour Ln, Brixton, London SW9 8PL
anna@playfulpromises.com
This Privacy Policy was last updated in March 2021.
 
Size Guide
We want your Playful Promises purchases to fit perfectly. Please see our guide below for measuring and sizing information.
This website is in US sizing.
For our Corset size guide, please click here

 

Bra Guide
US
UK
FR EU AU
28DD/E 28DD 75E 60E 6DD
28DDD/F 28E 75F 60F 6E
28G 28F 75G 60G 6F
28H 28FF 75H 60H 6FF
28I 28G 75I 60I 6G
30A 30A 80A 65A 8A
30B 30B 80B 65B 8B
30C 30C 80C 65C 8C
30D 30D 80D 65D 8D
30DD/E 30DD 80E 65E 8DD
30DDD/F 30E 80F 65F 8E
30G 30F 80G 65G 8F
30H 30FF 80H 65H 8FF
30I 30G 80I 65I 8G
30J 30GG 80J 65J 8GG
30K 30H 80K 65K 8H
32A 32A 85A 70A 10A
32B 32B 85B 70B 10B
32C 32C 85C 70C 10C
32D 32D 85D 70D 10D
32DD/E 32DD 85E 70E 10DD
32DDD/F 32E 85F 70F 10E
32G 32F 85G 70G 10F
32H 32FF 85H 70H 10FF
32I 32G 85I 70I 10G
32J 32GG 85J 70J 10GG
32K 32H 85K 70K 10H
32L 32HH 85L 70L 10HH
34A 34A 90A 75A 12A
34B 34B 90B 75B 12B
34C 34C 90C 75C 12C
34D 34D 90D 75D 12D
34DD/E 34DD 90E 75E 12DD
34DDD/F 34E 90F 75F 12E
34G 34F 90G 75G 12F
34H 34FF 90H 75H 12FF
34I 34G 90I 75I 12G
34J 34GG 90J 75J 12GG
34K 34H 90K 75K 12H
34L 34HH 90L 75L 12HH
36A 36A 95A 80A 14A
36B 36B 95B 80B 14B
36C 36C 95C 80C 14C
36D 36D 95D 80D 14D
36DD/E 36DD 95E 80E 14DD
36DDD/F 36E 95F 80F 14E
36G 36F 95G 80G 14F
36H 36FF 95H 80H 14FF
36I 36G 95I 80I 14G
36J 36GG 95J 80J 14GG
36K 36H 95K 80K 14H
36L 36HH 95L 80L 14HH
38B 38B 100B 85B 16B
38C 38C 100C 85C 16C
38D 38D 100D 85D 16D
38DD/E 38DD 100E 85E 16DD
38DDD/F 38E 100F 85F 16E
38G 38F 100G 85G 16F
38H 38FF 100H 85H 16FF
38I 38G 100I 85I 16G
38J 38GG 100J 85J 16GG
38K 38H 100K 85K 16H
38L 38HH 100L 85L 16HH
40C 40C 105C 90C 18C
40B 40B 105B 90B 18B
40D 40D 105D 90D 18D
40DD/E 40DD 105E 90E 18DD
40DDD/F 40E 105F 90F 18E
40G 40F 105G 90G 18F
40H 40FF 105H 90H 18FF
40I 40G 105I 90I 18G
40J 40GG 105J 90J 18GG
40K 40H 105K 90K 18H
42B 42B 110B 95B 20B
42C 42C 110C 95C 20C
42D 42D 110D 95D 20D
42DD/E 42DD 110E 95E 20DD
42DDD/E 42E 110F 95F 20E
42G 42F 110G 95G 20F
42H 42FF 110H 95H 20FF
42I 42G 110I 95I 20G
42J 42GG 110J 95J 20GG
42K 42H 110K 95K 20H
44B 44B 115B 100B 22B
44C 44C 115C 100C 22C
44D 44D 115D 100D 22D
44DD/E 44DD 115E 100E 22DD
44DDD/F 44E 115F 100F 22E
44G 44F 115G 100G 22F
44H 44FF 115H 100H 22FF
44I 44G 115I 100I 22G
44J 44GG 115J 100J 22GG
44K 44H 115K 100K 22H

For more info about how our DD+ bras fit compared to similar styles in other brands, please visit our blog

For help with sister sizing, click here

Lingerie & Clothing

UK US EU AU
6 2 34 6
8 4 36 8
10 6 38 10
12 8 40 12
14 10 42 14
16 12 44 16
18 14 46 18
20 16 48 20
22 18 50 22
24 20 52 24
26 22 54 26
28 24 56 28
30 26 58 30

 

Body Measurements

US Size Hips (CM) Waist (CM) Bust (CM) Hips (IN) Waist (IN) Bust (IN)
2 86.5 62.5 80.5 35 25.5 33
4 89 65 83 36 26.5 34
6 94 70 88 38 28.5 36
8 99 75 93 40 30.5 38
10 104 80 98 42 32.5 40
12 109 85 103 44 34.5 42
14 116 92 111 45.7 36.3 43.7
16 123 99 118 48.5 39 46.5
18 130 106 125 51.2 41.8 49.3
20 137 113 132 54 44.5 52
22 144 120 139 56.7 47.2 54.7
24 151 127 146 59.4 50 57.5
26 158 134 153 62 53 60

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