Important Notice for Customers:

Please note we are experiencing severe delays with order shipments and returns. This is due to staff shortages within the warehouses as a result of Covid-19. We are working as quickly as we can to fulfil your orders during an exceptionally busy time. Thank you so much for your patience!

 

US Delivery

We aim to dispatch your goodies within 1 working day (during a sale this may go up to 3-4 working days).

Shipping Option Price
Free Shipping For Orders Over $150 (USPS 3-5 Days) $0
USPS (3-5 days Business days) $10
UPS Ground (1-5 Business Days) $12
UPS 3 day $15
UPS 1 day $35

International Delivery

We aim to dispatch your goodies within 1 working day (during a sale this may go up to 3-4 working days).

Please remember: goods sent outside the US may incur additional customs charges, which are the responsibility of the purchaser. 


Country Shipping Option Price
Canada FedEx Canada (1-5 Business Days) $30
Canada UPS Standard (1-3 Business Days) $45
Mexico FedEx Mexico (1-5 Business Days) $30
Mexico UPS Standard (1-3 Business Days) $65
South America FedEx South America (1-5 working days) $40
South America UPS Saver (1-3 Business Days) $60
Rest of World FedEx International Economy (1-5 working days) $40
Rest of World UPS Saver (1-3 Business Days) $78

 

Please note, it may be cheaper to order for international deliveries from our UK-based store. We would also suggest Australian and New Zealand customers order from our Aus-based store.

 

Returns & Exchanges

Full Price & Sale

Playful Promises wants you to buy with confidence and wear with even more! We hope you are delighted with everything you buy from us. However, if you are not completely satisfied with your purchase we will exchange or refund your purchase subject to our terms and conditions. This does not affect your statutory rights. To start the returns process click here.

1) Use the online form to look up your order number and create your return/exchange. 

2) Use tracking label provided to return your items to us within 28 days of delivery 

3) All goods must be returned in their original condition and in their original packaging. Hosiery cannot be returned if the packaging has been opened. For faulty or incorrect items, please email customer services before returning.

4) Be sure to try on briefs over your own lingerie as we will not accept any returns that are worn or soiled.

 Please not there is a $5 return fee, which will cover tracked USPS shipping back to our warehouse. All exchanges are FREE. 

Final Sale Items
Outlet Items cannot be returned or exchanged, unless faulty. The exclusion will be noted on the product page.
 

 Refunds and exchanges are processed on the following Monday after receiving the goods, please allow approximately one week for the items to be checked.

 

Cancelling an order

 Should you change your mind regarding an order, please contact us as soon as possible. Our orders automatically start being processed within 15 minutes of being placed, with an aim for same/next day dispatch, therefore we are sometimes unable to pull an order from the warehouse. Contact us as soon as you can, and we'll do our best to help!

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