Please remember: goods sent outside the US may incur additional customs charges, which are the responsibility of the purchaser. 

Playful Promises wants you to buy with confidence and wear with even more! We hope you are delighted with everything you buy from us. However, if you are not completely satisfied with your purchase we will exchange or refund your purchase subject to our terms and conditions. This does not affect your statutory rights.

If you wish to return or exchange the item(s) for any reason, the following terms and conditions apply:

1) Use the online form to look up your order number and create your return/exchange (you can also use this form to view the status of your returns). 

2) Return your items to us within 28 days of delivery - address:

3) All goods must be returned in their original condition and in their original packaging. Hosiery cannot be returned if the packaging has been opened. For faulty or incorrect items, please email customer services before returning.

4) Be sure to try on briefs over your own lingerie as we will not accept any returns that are worn or soiled.

We recommend that you send your items back using a tracked postage option, as we cannot accept responsibility for goods lost in transit. We are unable to cover the return postage costs unless the item is faulty.

Refunds and exchanges are processed on the following Monday after receiving the goods, please allow approximately one week for the items to be checked.