Due to measures to keep everyone safe, our warehouse is working reduced hours, which may mean our processing time is a little longer than normal. UPS and FedEx are also taking care to keep their workers safe, which may mean parcels take slightly longer than expected. Returns are also running with a 2 week processing time. We appreciate your patience at this time.

 

For orders within the US, we charge a flat fee of $12 for UPS Ground (1-5 Business Days); for international delivery please see the chart below.

We aim to dispatch your goodies within 1 working day (during a sale this may go up to 3-4 working days).

Please remember: goods sent outside the US may incur additional customs charges, which are the responsibility of the purchaser. We are not able to estimate the charges, please contact the shipping service for further details.

US shipping is FREE for all orders over $150 (except during the sale, when the free shipping option is removed)

Country Shipping Option Price
Canada FedEx Canada (1-5 Business Days) $30
Canada UPS Standard (1-3 Business Days) $45
Mexico FedEx Mexico (1-5 Business Days) $30
Mexico UPS Standard (1-3 Business Days) $65
South America FedEx South America (1-5 working days) $40
South America UPS Saver (1-3 Business Days) $60
Rest of World FedEx International Economy (1-5 working days) $40
Rest of World UPS Saver (1-3 Business Days) $78

 

Please note, it may be cheaper to order for international deliveries from our UK-based store. We would also suggest Australian and New Zealand customers order from our Aus-based store.

 

Returns & Exchanges

Playful Promises wants you to buy with confidence and wear with even more! We hope you are delighted with everything you buy from us. However, if you are not completely satisfied with your purchase we will exchange or refund your purchase subject to our terms and conditions. This does not affect your statutory rights.

If you wish to return or exchange the item(s) for any reason, the following terms and conditions apply:

1) Use the online form to look up your order number and create your return/exchange (you can also use this form to view the status of your returns). 

2) Return your items to us within 28 days of delivery - address:
Bergen Logistics c/o Playful Promises
5903 West Side Ave
North Bergen
NJ 07047
United States

3) All goods must be returned in their original condition and in their original packaging. Hosiery cannot be returned if the packaging has been opened. For faulty or incorrect items, please email customer services before returning.

4) Be sure to try on briefs over your own lingerie as we will not accept any returns that are worn or soiled.

 

We recommend that you send your items back using a tracked postage option, as we cannot accept responsibility for goods lost in transit. We are unable to cover the return postage costs unless the item is faulty.

Refunds and exchanges are processed on the following Monday after receiving the goods, please allow approximately one week for the items to be checked.

 

Cancelling an order

Should you change your mind regarding an order, please contact us as soon as possible. Our orders automatically start being processed within 15 minutes of being placed, with an aim for same/next day dispatch, therefore we are sometimes unable to pull an order from the warehouse. Contact us as soon as you can, and we'll do our best to help!

Size Guide
We want your Playful Promises purchases to fit perfectly. Please see our guide below for measuring and sizing information.
This website is in US sizing.
For our Corset size guide, please click here

 

Bra Guide
US
UK
FR EU AU
28DD/E 28DD 75E 60E 6DD
28DDD/F 28E 75F 60F 6E
28G 28F 75G 60G 6F
28H 28FF 75H 60H 6FF
28I 28G 75I 60I 6G
30A 30A 80A 65A 8A
30B 30B 80B 65B 8B
30C 30C 80C 65C 8C
30D 30D 80D 65D 8D
30DD/E 30DD 80E 65E 8DD
30DDD/F 30E 80F 65F 8E
30G 30F 80G 65G 8F
30H 30FF 80H 65H 8FF
30I 30G 80I 65I 8G
30J 30GG 80J 65J 8GG
30K 30H 80K 65K 8H
32A 32A 85A 70A 10A
32B 32B 85B 70B 10B
32C 32C 85C 70C 10C
32D 32D 85D 70D 10D
32DD/E 32DD 85E 70E 10DD
32DDD/F 32E 85F 70F 10E
32G 32F 85G 70G 10F
32H 32FF 85H 70H 10FF
32I 32G 85I 70I 10G
32J 32GG 85J 70J 10GG
32K 32H 85K 70K 10H
32L 32HH 85L 70L 10HH
34A 34A 90A 75A 12A
34B 34B 90B 75B 12B
34C 34C 90C 75C 12C
34D 34D 90D 75D 12D
34DD/E 34DD 90E 75E 12DD
34DDD/F 34E 90F 75F 12E
34G 34F 90G 75G 12F
34H 34FF 90H 75H 12FF
34I 34G 90I 75I 12G
34J 34GG 90J 75J 12GG
34K 34H 90K 75K 12H
34L 34HH 90L 75L 12HH
36A 36A 95A 80A 14A
36B 36B 95B 80B 14B
36C 36C 95C 80C 14C
36D 36D 95D 80D 14D
36DD/E 36DD 95E 80E 14DD
36DDD/F 36E 95F 80F 14E
36G 36F 95G 80G 14F
36H 36FF 95H 80H 14FF
36I 36G 95I 80I 14G
36J 36GG 95J 80J 14GG
36K 36H 95K 80K 14H
36L 36HH 95L 80L 14HH
38B 38B 100B 85B 16B
38C 38C 100C 85C 16C
38D 38D 100D 85D 16D
38DD/E 38DD 100E 85E 16DD
38DDD/F 38E 100F 85F 16E
38G 38F 100G 85G 16F
38H 38FF 100H 85H 16FF
38I 38G 100I 85I 16G
38J 38GG 100J 85J 16GG
38K 38H 100K 85K 16H
38L 38HH 100L 85L 16HH
40C 40C 105C 90C 18C
40B 40B 105B 90B 18B
40D 40D 105D 90D 18D
40DD/E 40DD 105E 90E 18DD
40DDD/F 40E 105F 90F 18E
40G 40F 105G 90G 18F
40H 40FF 105H 90H 18FF
40I 40G 105I 90I 18G
40J 40GG 105J 90J 18GG
40K 40H 105K 90K 18H
42B 42B 110B 95B 20B
42C 42C 110C 95C 20C
42D 42D 110D 95D 20D
42DD/E 42DD 110E 95E 20DD
42DDD/E 42E 110F 95F 20E
42G 42F 110G 95G 20F
42H 42FF 110H 95H 20FF
42I 42G 110I 95I 20G
42J 42GG 110J 95J 20GG
42K 42H 110K 95K 20H
44B 44B 115B 100B 22B
44C 44C 115C 100C 22C
44D 44D 115D 100D 22D
44DD/E 44DD 115E 100E 22DD
44DDD/F 44E 115F 100F 22E
44G 44F 115G 100G 22F
44H 44FF 115H 100H 22FF
44I 44G 115I 100I 22G
44J 44GG 115J 100J 22GG
44K 44H 115K 100K 22H

For more info about how our DD+ bras fit compared to similar styles in other brands, please visit our blog

Lingerie & Clothing

UK US EU AU
6 2 34 6
8 4 36 8
10 6 38 10
12 8 40 12
14 10 42 14
16 12 44 16
18 14 46 18
20 16 48 20
22 18 50 22
24 20 52 24
26 22 54 26
28 24 56 28
30 26 58 30

 

Body Measurements

US Size Hips (CM) Waist (CM) Bust (CM) Hips (IN) Waist (IN) Bust (IN)
2 86.5 62.5 80.5 35 25.5 33
4 89 65 83 36 26.5 34
6 94 70 88 38 28.5 36
8 99 75 93 40 30.5 38
10 104 80 98 42 32.5 40
12 109 85 103 44 34.5 42
14 116 92 111 45.7 36.3 43.7
16 123 99 118 48.5 39 46.5
18 130 106 125 51.2 41.8 49.3
20 137 113 132 54 44.5 52
22 144 120 139 56.7 47.2 54.7
24 151 127 146 59.4 50 57.5
26 158 134 153 62 53 60
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