For orders within the US, we charge a flat fee of $12 for UPS Ground (1-5 Business Days); for international delivery please see the chart below.

We aim to dispatch your goodies within 1 working day (during a sale this may go up to 3-4 working days).
For Christmas delivery and returns information, visit this page.

Please remember: goods sent outside the US may incur additional customs charges, which are the responsibility of the purchaser. We are not able to estimate the charges, please contact the shipping service for further details.

US shipping is FREE for all orders over $150 (except during the sale, when the free shipping option is removed)

Country Shipping Option Price
Canada FedEx Canada (1-5 Business Days) $20
Canada UPS Standard (1-3 Business Days) $35
Mexico FedEx Mexico (1-5 Business Days) $20
Mexico UPS Standard (1-3 Business Days) $55
South America FedEx South America (1-5 working days) $30
South America UPS Saver (1-3 Business Days) $50
Rest of World FedEx International Economy (1-5 working days) $30
Rest of World UPS Saver (1-3 Business Days) $68

 

Returns & Exchanges

Playful Promises wants you to buy with confidence and wear with even more! We hope you are delighted with everything you buy from us. However, if you are not completely satisfied with your purchase we will exchange or refund your purchase subject to our terms and conditions. This does not affect your statutory rights.

If you wish to return or exchange the item(s) for any reason, the following terms and conditions apply:

1) Use the online form to look up your order number and create your return/exchange (you can also use this form to view the status of your returns)

2) Download a copy of our returns form here (only to be used for orders placed on this website, for any orders placed at www.playfulpromises.com, please see the returns info there) and return to us with your items within 14 days of delivery.

3) All goods must be returned in their original condition and in their original packaging. Hosiery cannot be returned if the packaging has been opened. For faulty or incorrect items, please email customer services before returning.

4) Be sure to try on briefs over your own lingerie as we will not accept any returns that are worn or soiled.

 

We recommend that you send your items back using a tracked postage option, as we cannot accept responsibility for goods lost in transit. We are unable to cover the return postage costs unless the item is faulty.

Refunds and exchanges are processed on the following Monday after receiving the goods, please allow approximately one week for the items to be checked.

 

Cancelling an order

Should you change your mind regarding an order, please contact us as soon as possible. Our orders automatically start being processed within 15 minutes of being placed, with an aim for same/next day dispatch, therefore we are sometimes unable to pull an order from the warehouse. Contact us as soon as you can, and we'll do our best to help!

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Size Guide
We want your Playful Promises purchases to fit perfectly. Please see our guide below for measuring and sizing information.
This website is in US sizing.
For our Corset size guide, please click here

 

Bra Guide
UK
 US FR EU AU
28DD 28DD/E 75E 60E 6DD
28E 28DDD/F 75F 60F 6E
28F 28G 75G 60G 6F
28FF 28H 75H 60H 6FF
28G 28I 75J 60J 6G
30DD 30DD/E 80E 65E 8DD
30E 30DDD/F 80F 65F 8E
30F 30G 80G 65G 8F
30FF 30H 80H 65H 8FF
30G 30I 80J 65J 8G
32A 32A 85A 70A 10A
32B 32B 85B 70B 10B
32C 32C 85C 70C 10C
32D 32D 85D 70D 10D
32DD 32DD/E 85E 70E 10DD
32E 32DDD/F 85EF 70F 10E
32F 32G 85G 70G 10F
32FF 32H 85H 70H 10FF
32G 32I 85J 70J 10G
32GG 32J 85K 70K 10GG
32H 32K 85L 70L 10H
34A 34A 90A 75A 12A
34B 34B 90B 75B 12B
34C 34C 90C 75C 12C
34D 34D 90D 75D 12D
34DD 34DD/E 90E 75E 12DD
34E 34DDD/F 90F 75F 12E
34F 34G 90G 75G 12F
34FF 34H 90H 75H 12FF
34G 34I 90J 75J 12G
34GG 34J 90K 75K 12GG
34H 34K 90L 75L 12H
36A 36A 95A 80A 14A
36B 36B 95B 80B 14B
36C 36C 95C 80C 14C
36D 36D 95D 80D 14D
36DD 36DD/E 95E 80E 14DD
36E 36DDD/F 95F 80F 14E
36F 36G 95G 80G 14F
36FF 36H 95H 80H 14FF
36G 36I 95J 80J 14G
36GG 36J 95K 80K 14GG
36H 36K 95L 80L 14H
38B 38B 100B 85B 16B
38C 38C 100C 85C 16C
38D 38D 100D 85D 16D
38DD 38DD/E 100E 85E 16DD
38E 38DDD/F 100F 85F 16E
38F 38G 100G 85G 16F
38FF 38H 100H 85H 16FF
38G 38I 100J 85J 16G
38GG 38J 100K 85K 16GG
38H 38K 100L 85L 16H
40C 40C 105C 90C 18C
40D 40D 105D 90D 18D
40DD 40DD/E 105E 90E 18DD
40E 40DDD/F 105F 90F 18E
40F 40G 105G 90G 18F
40FF 40H 105H 90H 18FF
40G 40I 105J 90J 18G
40H 40K 105L 90L 18H
42C 42C 110C 95C 20C
42D 42D 110D 95D 20D
42DD 42DD/E 110E 95E 20DD
42E 42DDD/E 110F 95F 20E
42F 42G 110G 95G 20F
42FF 42H 110H 95H 20FF
42G 42I 110J 95J 20G
42H 42K 110L 95L 20H
44C 44C 115C 100C 22C
44D 44D 115D 100D 22D
44DD 44DD/E 115E 100E 22DD
44E 44DDD/F 115F 100F 22E
44F 44G 115G 100G 22F
44FF 44H 115H 100H 22FF
44G 44I 115J 100J 22G
44H 44K 115L 100L 22H

For more info about how our DD+ bras fit compared to similar styles in other brands, please visit our blog

Lingerie & Clothing

UK US EU AU
6 2 34 6
8 4 36 8
10 6 38 10
12 8 40 12
14 10 42 14
16 12 44 16
18 14 46 18
20 16 48 20
22 18 50 22
24 20 52 24
26 22 54 26
28 24 56 28
30 26 58 30

 

Body Measurements

US Size Hips (CM) Waist (CM) Bust (CM) Hips (IN) Waist (IN) Bust (IN)
2 86.5 62.5 80.5 35 25.5 33
4 89 65 83 36 26.5 34
6 94 70 88 38 28.5 36
8 99 75 93 40 30.5 38
10 104 80 98 42 32.5 40
12 109 85 103 44 34.5 42
14 116 92 111 45.7 36.3 43.7
16 123 99 118 48.5 39 46.5
18 130 106 125 51.2 41.8 49.3
20 137 113 132 54 44.5 52
22 144 120 139 56.7 47.2 54.7
24 151 127 146 59.4 50 57.5
26 158 134 153 62 53 60