Terms & Conditions
We reserve the right to revise these terms and conditions from time to time, without notice. When we make changes, we will post them here. You may wish to check this section from time to time to take notice of any changes we made, because your use of the Site following any changes indicates your agreement to be bound by those modifications. Some of the provisions contained in these terms and conditions may also be superseded by provisions or notices published elsewhere on the Site.
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of the Site (collectively, the "Contents") are property owned, controlled, licensed or used with permission by Playful Promises
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
- be at least 16 years old;
- have a credit or debit card that we accept; and
- be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
- The product is not available / in stock
- Your billing information is not correct or not verifiable
- Your order has been suspected of fraudulent activity
- We could not deliver to the address provided by yourself
- Force Majeure
- In the event of misspelling, pricing or other errors or mistakes in the website information
- Debit or credit card
- Gift card
- Promotion codes cannot be used against orders for gift cards.
- Promotion codes are only valid for a limited time while stocks last and may be withdrawn without notice at any time.
- Only one promotion code can be used per order.
- Promotion codes are not valid in conjunction with any other promotion or offer, including 3 for 2 offers.
If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you have already paid, we will refund you in full.
Prices include VAT (where applicable).
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.
- By creating an account either prior to, or at the point of purchase, you are automatically enrolled into the “Playful Perks” program free of charge. Should you create an order as a guest, you are not enrolled.
- Members of the program will accumulate points when they make qualifying Playful Promises purchases. 5 points are earned for every £1 spent, and point value increases the more you spend. Once your yearly spend has reached £250, you can earn 6 for every £1 spent.
- Points can also be earned by performing various activities such as following Playful Promises on social media. These activities may vary from time to time.
- Points can be exchanged for a voucher code to be used at any time on your future Playful Promises purchases. 500 points can be redeemed for a £5 voucher, 1000 points for £10, and so on.
- Vouchers codes cannot be used in conjunction with any other promotion or voucher code.
- The number of points earned from a qualifying purchase may vary from time to time at Playful Promises’ sole discretion.
- Points expire after 1 year.
- Members of the program will receive regular email updates of their point balance, and available rewards. The balance is also available to view online at https://us.playfulpromises.com/pages/playful-perks
- Should you return items purchased using a voucher generated by redeeming points, our customer service team will create a new voucher code for you to use in the future.
- These terms may be changed at anytime at the sole discretion of Playful Promises and members of the program will be deemed to have accepted the terms each time they redeem their points. As such you are encouraged to review these Terms from time to time.
- You may request your account deleted at any time by contacting Customer Services.