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UK

US

FR

EU

AU

28E

28DDD/F

75F

60F

6E

28F

28G

75G

60G

6F

28FF

28H

75H

60H

6FF

28G

28I

75I

60I

6G

30A

30A

80A

65A

8A

30B

30B

80B

65A

8A

30C

30C

80C

65C

8C

30D

30D

80D

65D

8D

30DD

30DD/E

80E

65E

8DD

30E

30DDD/E

80F

65E

8E

30F

30G

80G

65G

8F

30FF

30H

80H

65H

9FF

30G

30I

80I

65I

8G

30GG

30J

80J

65J

8GG

30H

30K

80K

65K

8H

32A

32A

85A

70A

10A

32B

32B

85B

70B

10B

32C

32C

85C

70C

10C

32D

32D

85D

70D

10D

32DD

32DD/E

85E

70E

10DD

32E

32DDD/F

85F

70F

10E

32F

32G

85G

70G

10F

32FF

32H

85H

70H

10FF

32G

32I

85I

70I

10G

32GG

32J

85J

70J

10GG

32H

32K

85K

70K

10H

32HH

32L

85L

70L

10HH

34A

34A

90A

75A

12A

34B

34B

90B

75B

12B

34C

34C

90C

75C

12C

34D

34D

90D

75D

12D

34DD

34DD/E

90E

75E

12DD

34E

34DDD/F

90F

75F

12E

34F

34G

90G

75G

12F

34G

34I

90I

75I

12G

34GG

34J

90J

75J

12GG

34H

34K

90K

75K

12H

34HH

34L

90L

75L

12HH

36A

36A

95A

80A

14A

36B

36B

95B

80B

14B

36C

36C

95C

80C

14C

36D

36D

95D

80D

14D

36DD

36DD/E

95E

80E

14DD

36E

36DDD/F

95F

80F

14E

36F

36G

95G

80G

14F

36FF

36H

95H

80H

14FF

36G

36I

95I

80I

14G

36GG

36J

95J

80J

14GG

36H

36K

95K

80K

14H

36HH

36L

95L

80L

14HH

38B

38B

100B

85B

16B

38C

38C

100C

85C

16C

38D

38D

100D

85D

16D

38DD

38DD/E

100E

85E

16DD

38E

38DDD/F

100F

85F

16E

38F

38G

100G

85G

16F

38FF

38H

100H

85H

16FF

38G

38I

100I

85I

16G

38GG

38J

100J

85J

16GG

38H

38K

100K

85K

16H

38HH

38L

100L

85L

16HH

40B

40B

105B

90B

18B

40C

40C

105C

90C

18C

40D

40D

105D

90D

18D

40DD

40DD/E

105E

90E

18DD

40E

40DDD/F

105F

90F

18E

40F

40G

105G

90G

18F

40FF

40H

105H

90H

18FF

40G

40I

105I

90I

18G

40GG

40J

105J

90J

18GG

40H

40K

105K

90K

18H

42B

42B

110B

95B

20B

42C

42C

110C

95C

20C

42D

42D

110D

95D

20D

42DD

42DD/E

110E

95E

20DD

42E

42DDD/E

110F

95F

20E

42F

42G

110G

95G

20F

42FF

42H

110H

95H

20FF

42G

42I

110I

95I

20G

42GG

42J

110J

95J

20GG

42H

42K

110K

95K

20H

44B

44B

115B

100B

22B

44C

44C

115C

100C

22C

44D

44D

115D

100D

22D

44DD

44DD/E

115E

100E

22DD

44E

44DDD/F

115F

100F

22E

44F

44G

115G

100G

22F

44FF

44H

115H

100H

22FF

44G

44I

115I

100I

22G

44GG

44J

115J

100J

22GG

44H

44K

115K

100K

22H

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UK

US

FR

EU

AU

6

2

34

24

6

8

4

36

36

8

10

6

38

38

10

12

8

40

40

12

14

10

42

42

14

16

12

44

44

16

18

14

46

46

18

20

16

48

48

20

22

18

50

50

22

24

20

52

52

24

26

22

54

54

26

28

24

56

56

28

30

26

58

58

30

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Terms & Conditions

Terms & Conditions

These terms and conditions apply to the use of our website and by using, browsing, registering or placing an order with us you agree to be bound by our terms and conditions. We will try to keep everything as clear and easy to understand as possible.
Variations
We reserve the right to revise these terms and conditions from time to time, without notice. When we make changes, we will post them here. You may wish to check this section from time to time to take notice of any changes we made, because your use of the Site following any changes indicates your agreement to be bound by those modifications.   Some of the provisions contained in these terms and conditions may also be superseded by provisions or notices published elsewhere on the Site.
Site Contents
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of the Site (collectively, the "Contents") are property owned, controlled, licensed or used with permission by Playful Promises
Password and Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
To shop with us, you need to:
  • be at least 16 years old; 
  • have a credit or debit card that we accept; and
  • be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
 Just FYI, some of the goods sold through our Websites may not be suitable for under 18s.
Order Processing & Delivery   
Remember to check your cart and delivery information to ensure your order is correct before confirming your order, as we may not be able to amend or cancel your order once it has been submitted. Please do email customerservices@playfulpromises.com and our team will do their best to help you, but please note order cancellations or changes to orders may not be possible. In this circumstance, if you are returning the product(s) to us for any reason other than the products being faulty, you are responsible for returning the products to us and pay the cost of doing so.
 Playful Promises reserves the right to reject or cancel your order fulfilment of all orders placed on the Playful Promises website. We explicitly reserve the right to not accept your order for any of the following reasons:
  • The product is not available / in stock
  • Your billing information is not correct or not verifiable
  • Your order has been suspected of fraudulent activity
  • We could not deliver to the address provided by yourself
  • Force Majeure
  • In the event of misspelling, pricing or other errors or mistakes in the website information
 Methods of Payment
 We have a variety of payment methods for you to choose from. Please see our Privacy Page for information about how we manage your payment data. Payment methods are:
  • Debit or credit card
  • Paypal
  • Klarna
  • Gift card
 All purchases are subject to the usual validation checks and authorisation procedures in place at your chosen payment provider. Any refusal by the payment provider to authorise the payment to us, for any reason, will not render Playful Promises  liable for any delay or non-delivery.
Returns & Refunds
You can return products up to 28 days after your despatch date. Returns are accepted provided that the product is in its original condition, with all labels and tags still be attached, with no make up stains, marks, pulls or rips of garments.
Once your return reaches our warehouse and has been processed by our warehouse team, we will then issue your refund. We will endeavour to complete your return within 1 week on working days (Monday-Friday). Please allow up to 7 days for your funds to arrive back into your account.
 Refunds may only be made to the same payment method used to place the order. If that method is no longer is use, please contact our customer service team.
For further information regarding Returns, please see our Delivery & Returns page.
Promotions & Offers
 All promotions apply to full priced items only unless specified otherwise; and cannot be used in conjunction with any other offers.
 The promotion excludes sale and e-gift cards
Free delivery offers apply to standard delivery to UK addresses only.
To redeem a promotion code online, enter code at the checkout and click Apply. Your discount will be applied if your basket meets the requirements. If the promotion does not require a promotion code then the discount will automatically be applied at checkout.
Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with Playful Promises.
  • Promotion codes cannot be used against orders for gift cards.
  • Promotion codes are only valid for a limited time while stocks last and may be withdrawn without notice at any time.
  • Only one promotion code can be used per order.
  • Promotion codes are not valid in conjunction with any other promotion or offer, including 3 for 2 offers.
Playful Promises reserves the right to refuse or cancel the use of a discount code without any further discussion.
Products & Prices
There is a lot going on here at Playful HQ and from time to time our busy team may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.

If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you have already paid, we will refund you in full.

Prices include VAT (where applicable).

Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.
Colours
We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.
Playful Perks
The following terms apply to “Playful Perks” loyalty program
  1. By creating an account either prior to, or at the point of purchase, you are automatically enrolled into the “Playful Perks” program free of charge. Should you create an order as a guest, you are not enrolled.
  2. Members of the program will accumulate points when they make qualifying Playful Promises purchases. 5 points are earned for every £1 spent, and point value increases the more you spend. Once your yearly spend has reached £250, you can earn 6 for every £1 spent.
  3. Points can also be earned by performing various activities such as following Playful Promises on social media. These activities may vary from time to time.
  4. Points can be exchanged for a voucher code to be used at any time on your future Playful Promises purchases. 500 points can be redeemed for a £5 voucher, 1000 points for £10, and so on.
  5. Vouchers codes cannot be used in conjunction with any other promotion or voucher code.
  6. The number of points earned from a qualifying purchase may vary from time to time at Playful Promises’ sole discretion.
  7. Points expire after 1 year.
  8. Members of the program will receive regular email updates of their point balance, and available rewards. The balance is also available to view online at https://us.playfulpromises.com/pages/playful-perks
  9. Should you return items purchased using a voucher generated by redeeming points, our customer service team will create a new voucher code for you to use in the future.
  10. These terms may be changed at anytime at the sole discretion of Playful Promises and members of the program will be deemed to have accepted the terms each time they redeem their points. As such you are encouraged to review these Terms from time to time.
  11. You may request your account deleted at any time by contacting Customer Services.
Privacy & security policy
At Playful Promies we recognise how important it is to keep your personal information safe and secure. Please see our Privacy Page which explains the information we process about you, how we manage your information and the rights you have. If you have created an account with us, you are responsible for maintaining the confidentiality of your password and for any activities that occur under your account. Playful Promises shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your password or account.